CYGFONE – A COMPLETE IVRS SOLUTION

CYGFONE is a telephony application that could be used to interact between a telephone device and computer-centric information. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.

Our Interactive Voice Response systems operate in a client/server environment. This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to the existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the interactive voice response system to be played to the caller.


Features of CYGFONE

• Offers a comprehensive suite of customizable telephony solutions for medium and enterprise businesses that improves customer self-service.
• Telecommunications solutions designed for the healthcare community, including IVR and 24 hour customer service.
• Offers solutions for inbound, outbound, and blended call centers.
• IVR phone answering service and voice mail-broadcasting tool.
• Provides the most comprehensive voice broadcasting service from placing one call to millions of calls. Database can fulfill automatic calling requirements. Calls can be automatically generated. Large bulk dialing can be performed using mass calling service.
• Bulk Dialing Database can provide the organization with bulk dialing telephone services in minimal cost. This service includes checks for "Do Not Call" numbers. Of course, this restriction could be overridden for organizations having an established business relationship with the called individuals. This service is ideal for political advertising campaigns and community or customer notifications. Plus it also provides a "Press Through" option that allows the called individual to talk with one of the firm’s representatives.
• Computer generated phone calls for alerts and automatic event notifications such as system failures.
• Call Routing features
• Timeout features and call control options
• Touch phone response control for both parties
• Automatic opt out feature through call identification
• ACD Systems (Automatic Call Distribution) and Service
CYGFONE can serve as ACD call routing and auto attendant service-hosting site. It is possible to automatically route inbound calls to the appropriate individual or simply provide caller information without human intervention. ACD systems are easy to implement and can provide the organization with a professional phone answering service.
• Customized Voice can be used that can put a finishing touch on your telephone answering services.
• Outbound Telemarketing Services
• Toll Free Number Service Implementation
• Call Center Outsourcing and Telephone Services

CYGFONE Applications

• Telephone Answering Services
• Account Status using Telephone Services
• Locator Services
• Shipment Tracking
• Employee Testing/Studies
• Customer Surveys & Loyalty Programs
• Market Research
• Payroll and Business Phone Service
• Inbound Call Center Services
• Outbound Telemarketing Services
• Claims Reporting by Telephone Service
• Emergency Notification
• Credit Collections
• Voice Messaging Service
• Bulk voice blast and message blast service
• Voice Message Telephone Services
• Sweepstakes and Contests
• Outbound Call Center Outsourcing
• Product Ordering and Fulfillment
• Inventory Services
• Fund Raising Projects
• Political Advertising
• Appointment Reminders
• Severe Weather Warnings

Contact us for more details and order the products